Tally

Support

Something wrong, or something missing? Here is how to reach a person.

A real person reads it. If you are reporting something broken, saying which screen you were on and what you expected to happen is usually enough to find it.

Common questions

How do I add the second person?

Settings → People → invite. Send them the link however you like; opening it on their iPhone with Tally installed joins them to your household. Tally holds two people today.

Somebody paid me back. How do I record it?

Tap the balance on Home, then Settle up. Choose what the payment covers, and the amount follows from that. Recording a payment is separate from making one — Tally can open Venmo for you, but it is your tap that sends the money and your tap that records it.

A month still says it is open after we settled.

A period closes when its balance reaches exactly zero, so a part payment leaves it open on purpose. That is what keeps a half-paid month editable when you spot a typo in it.

Why does my expense say "—" instead of a figure?

Because it moved nobody's column: either a fund is carrying it, or it was a gift. Both are real entries in the ledger; neither changes what you owe.

The receipt scanner could not read my receipt.

Faded thermal paper and folds are the usual causes. You can correct any line by hand on the review screen, and the photograph is kept either way, so nothing is lost by a failed scan.

A group's money is not in my balance.

That is deliberate. A group's money stays on the group until you bring it home or settle it there — so a holiday does not quietly move your household balance while it is still running.

I need my data out.

Settings → Export the ledger. It writes a complete file of your expenses, claims and payments that you can keep anywhere.

I want my account deleted.

Settings → Your profile → Delete account. What that removes and what it keeps is set out in the privacy policy, including why your first name stays attached to money you have already spent.

Reporting something broken

Useful things to include, none of them required:

Which screen, and what you tapped.
What you expected, and what happened instead.
Your iPhone model and iOS version, if you know them.
A screenshot, if it is something you can see. Please cover any figures you would rather not share — they are rarely needed to find a bug.